Privacy Policy
Effective Date: 19-11-2025
Introduction
Welcome to Okien (“Company”, “we”, “us”, or “our”). We are committed to safeguarding your privacy online. This policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://shopokien.com (“Site”) or interact with our services. By accessing or making a purchase on our website, you consent to the practices described here.
1. Information We Collect
- Personal Information: Name, email address, phone number, billing/shipping address, and payment details when you place an order or contact us.
- Account Information: Login credentials and account preferences (if you open an account).
- Order Information: Details regarding your purchases, order history, and delivery instructions.
- Technical and Usage Data: We automatically collect IP address, device type, browser type, pages you visit, and cookies to analyze usage and improve our services.
- Communications: Information contained in customer service inquiries, reviews, feedback, or surveys.
2. Use of Your Information
We may use your information to:
- Process orders and deliver products,
- Communicate about your order or account,
- Improve and personalize your experience,
- Send promotional or marketing communications (you can opt out),
- Analyze website usage and improve our site,
- Comply with legal obligations, enforce our policies, and prevent fraud.
3. Sharing of Information
We do not sell or rent your personal information. Your information may be shared with:
- Payment processors to complete your transactions,
- Shipping/courier companies to deliver your orders,
- IT service providers who assist in managing the website,
- Government authorities if required by law, regulation, or court order,
- Third parties in connection with a business transfer (e.g., merger, acquisition).
We require all third parties to respect the security of your information and to treat it in accordance with the law.
4. Cookie Policy
We use cookies and similar technologies to enhance user experience, keep you logged in, track usage, enable certain features, and provide analytical information. You may disable cookies in your browser, but some features of the site may not work as intended.
5. Data Security
We implement organizational and technical measures (secure servers, encrypted connections, limited access to data) to protect your personal information. However, no transmission over the internet can ever be fully guaranteed.
6. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access, correct, update, or delete your personal information,
- Object to or restrict certain processing,
- Request data portability,
- Lodge a complaint with the relevant data protection authority.
Please contact us at [insert email] for any requests.
7. Consent Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from minors under 18 years of age.
8. Changes to this Policy
We may update this policy from time to time. All changes will be posted on this page with a revised effective date.
9. Contact Information
If you have questions or concerns regarding this policy, please contact:
Email: sales.okien@gmail.com
Phone: +2341234
Address: The Grace Mall, Ajuwon-Alagbole Road, Ojodu Berger, Lagos.
