FAQs
Find quick answers to your shopping experience with us.
General Questions
About our brand, what we offer, and how to stay styled right.
Do you have a physical store where I can shop?
Yes, our store is located at 44 Ayawoele Rd, Iju, Lagos. Shop C103, The Grace Mall. Visit our store today!
Do you offer custom or alteration services?
At the moment, we do not offer custom-made or alteration services. OKIEN is a ready-to-wear fashion brand, and all pieces are produced in standard sizes to maintain quality and design consistency.
Do you offer express services if I need an outfit urgently?
Yes, if you need a dress quickly, you can visit our store at The Grace Mall, Ajuwon-Alagbole Road, Ojodu Berger, Lagos to shop available pieces directly off the rack. For online orders, delivery is completed within the timeframe communicated at checkout or by our team.
What type of clothes does OKIEN sell?
We create modern, elegant, ready-to-wear fashion for stylish women.
How often do you release new collections?
We drop fresh arrivals regularly, including limited pieces.
How do I know my correct size?
Use our Size Guide on each product page for guidance.
Shopping & Paying
Everything you need to know about browsing, ordering, and secure payments.
How do I place an order on the website?
Browse your favorite pieces, add to cart, and complete checkout in a few quick steps.
Is my payment information safe?
100%. We use industry-standard encryption to keep your data secure.
How often do you release new collections?
We accept cards, bank transfers, mobile payments, and other payment methods offered by our payment partner.
Do I pay any extra fee when I make a payment?
Yes, our payment partner charge a small payment processing fee on transactions. This fee is automatically included at checkout and ensures secure and seamless payments.
Delivery & Shipping
From processing to arrival — how your new wardrobe gets to you.
Do you offer nationwide delivery?
Yes! We deliver across all states in Nigeria.
Is my payment information safe?
Orders arrive within 1–7 working days depending on your location.
- Lagos orders deliver in 1-3 working days
- Outside Lagos orders deliver in 5-7 working days.
Do you offer international shipping?
Yes, we deliver internationally. Shipping fees apply.
Can I track my order?
Yes. Once dispatched, you’ll receive a tracking link or tracking number.
Returns & Exchange
If something isn’t quite right, we’ll help you get the perfect fit.
Do you offer item returns?
We do not offer refunds. However, customers may request a size exchange within 24-48 hours of receiving their order.
Can I exchange an item?
Exchange Conditions:
The item must remain unaltered and in its original, saleable condition.
Items must be free from stains, odors, or damage.
- All delivery costs related to exchanges are the responsibility of the customer.
Please note: All return and exchange requests must be initiated within the specified 24–48 hour window after receiving your order.
To request an exchange, please contact our customer service with your order details to begin the process.
Are shipping fees refundable?
Shipping fees are not refundable unless there was a mistake on our end.
